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EaseUS Todo PCTrans FAQ

This FAQ allows to find answers to all your questions in one place. Check it first to see if you can find the solution while waiting in the queue.

Updated on 2020-12-15

Applies to: 
EaseUS Todo PCTrans


EaseUS Todo PCTrans is designed to move data/applications/accounts from one computer to another. It is especially useful when you replace old PC with a new powerful one, and you still want to keep working with familiar application settings and data.
 
Apart from that, it also can restore files and programs from an unbootable dead computer in the way of transferring your data from your old hard drive to the new computer.
 
Click here to download the User Guide and learn more advanced features.
 
For other questions and topics, see below.

Upgrade, Download and Activation

1. Am I eligible for the free upgrades to the latest version?

It depends. You can check the product name in your invoice or the confirmation email. If it says Lifetime Upgrades, upgrade to the latest version is for free. Also the customers with Subscription license code are eligible for getting the major upgrades for free within the validity period of their license. Please check the details about the upgrade policy here.

2. Where do I find the Download links for the history versions?

All the download links since ver 9.10 are listed below. The installers you get from these download links are the Trial for each different version. To unlock them and enjoy the features in the full version, please activate with your license code.
EaseUS Todo PCTrans 12.2
EaseUS Todo PCTrans 11.8
EaseUS Todo PCTrans 10.5
EaseUS Todo PCTrans 9.10

3. Where can I enter the license code to activate?

Please launch EaseUS Todo PCTrans and find the key icon on the right top corner. It will pop up an activation box by clicking that icon. Please check the screenshot below.

If the activation fails or the computer is not connected to Internet, click here to follow the instructions of the Offline Activation.

4. How can I cancel my subscription, so that I will not get charged every month/year

First of all, you need to find the email sent by our order processor which contains the license code and the invoice. Then click Cancel your subscription for "EaseUS Todo PCTrans Professional (1 - Month/Year Subscription) in the section of Subscription cancelation.

 In the pop-up web page, please click “Cancel your subscription” as shown in this screenshot.

5. How I can retrieve my license code?

If you placed the order but failed to receive the license code after ONE hour, even after checking the Spam folder, please visit this link to retrieve it. Please check the details as shown in the screenshot.

6. How to release/reactive the license code so that I can use it on another computer?

The customers can reset the license code themselves in Customer Center. Please follow the steps here:

1) Click here to register an account if you haven’t created before.
2) Log in Customer Support Center and you will see the orders in My Order(s).
3) Select the License Code you need and click reset icon.

Refund Request

How can I cancel this order and ask for a refund?

Normally the refund request are processed by our technical support team. It is recommended to send a refund request to techsupport@easeus.com. Our support will deal with your refund within 24 hours.

Technical questions:

1. What can I do if the computers cannot be connected?
1) Please make sure that both computers are on the same LAN and have our product installed.
2) The antivirus tool and the firewall are disabled.
3) Both computers can be communicated via Ping command.
4) If the issue still persists, please have a try with the “Backup and Restore” feature.
For more information about connection issue, please click here.
 
2. Why does EaseUS Todo PCTrans do the transfer so slow in PC to PC mode?

The network transfer speed mainly depends on the computer network environment, hardware environment and whether the other programs interfere or not. If it transfers lowly, we suggest that you use the “Backup and Restore” feature instead.

3. Why it did not transfer all the apps I want?

Please make sure that you have hit the “Edit” button to get your apps selected.

4. Why I am not able to open the backup file?

When you are unable to open the backup file, it indicates the backup file is kind of corrupted or damaged and cannot be repaired by our support. In this case, we suggest that you create a new backup and close all the other software during this process. 

5. How long does it take to finish the transfer?

The transfer speed relies on the network environment, hardware performance and the size of the selected apps and files to transfer. Thus, we are unable to give an accurate answer.

6. Will it cause any trouble if the transferring process gets interrupted?

You will have to start a new transfer from the very beginning if the transfer process gets interrupted. We do not support resuming a transfer from where it stopped.

7. Can I transfer the apps that are detected as “Unsupported” in Todo PCTrans?

Todo PCTrans may list some apps as “Unsupported” when you attemp to transfer from 32-bit system to 64 bit. You can refer to the following steps to make the adjustments and then retry the transfer:
1) Open the bin folder of Todo PCTrans and open the folder Config->-Compatibility.
2) Find the “no” file and open it with notepad.
3) Find the app you want to transfer and change “No” to “Yes”.
4) Save the change and reload Todo PCTrans to perform the transfer.

8. How can I fix the issue if the transferred office apps do not work?

Please right click the apps in the control panel and choose”Uninstall/Change” to fix the transferred apps. If it does not fix, please try to redo a transfer or search the error code online to see if there is any tutorial that can be used to fix the issue.

9. Does Todo PCTrans transfer the data along with the app?

Todo PCTrans is capable of transferring the app itself. It does not ensure the user data of the app will be transferred as well. You are suggested to have a try with the free version that allows you to transfer 2 apps for testing the result.

If you haven't found the answers to your questions, you can check Knowledge Base here, or continue waiting in this chat. The agent will pick you up soon.
 
Need Expert Assistance?

If you need more professional assistance, EaseUS 1 on 1 Remote Assistance Service provides to schedule a remote desktop session with dedicated support engineer to help you take care of the cases such as Operating System MigrationBackup Task CustomizationWindows Boot Error FixingData Recovery and more. Click HERE to learn more about this service. 

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