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Troubleshooting Hard Drive Fails to be Listed in WinPE Environment

WinPE (Windows Preinstallation Environment) can be regarded as a standalone operating system running separately to the primary operating system on a computer.

Updated on 2017-04-10

This article applies to:
All WinPE bootable disk

Background

Windows PE or Windows Preinstallation Environment is a small operating system that can be used to start a computer without running the primary operating system.
 
Usually, users can
create EaseUS Todo Backup WinPE bootable disk on a disc or USB drive, and perform a system recovery process by loading into WinPE environment
.
 

Symptom

Some special hard drives may not be visible under WinPE environment, such as hardware RAID, SCSI drive, etc, due to the reason that the hardware drivers installed in the primary system cannot be automatically loaded in the WinPE environment. 
 
This article provides a guide to make a disk visible in WinPE environment.

 

Troubleshooting

Check the hard drive with Diskpart


Use Windows Shell Command to run Diskpart. With this command you can see all the recognized drives in your WinPE environment. 

How to run diskpart in Todo Backup Enterprise:

 winpe list disk


How to run Diskpart in Todo Backup Home:



Solutions

1.
 Initialize the disk using Command Line.

 
If the disk appears in the list, but not in the software, initializing the hard drive will make it available. In the screenshow below, disk 1 is the drive that is not listed in our product. so we can use the command indicated in this screenshot to initialize this drive. 




2. Add the drivers

 
If the drive is not listed in Diskpart, uploading the essential driver files is required in order to make the drive functional. You can find “Driver Manager” in Tools to install the prepared *.inf file.
 
How to add drivers in Todo Backup Enterprise:
 
 
 
How to add drivers in Todo Backup Home:
 

Tips:
1. Drivers usually can be downloaded from the website of hardware manufacturer.
2. If you get a ZIP or EXE file after download, please extract it to get the inf file first.
3. If the hard drive still cannot be listed after installing drivers, please make sure that the disk connection works stably all the time. Connecting it with a different port may give you a different result.
4. If an internal drive is still invisible after going through all the methods above, and you happen to have an external hard drive connected to this computer, you can try to disconnect the external disks, then refresh the drive list.

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