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How to Start a Remote Assistance

The remote assistance could help our technical support team to analyze and locate the issue much more efficiently. It will only take 15 - 30 minutes to finish the job without touching any of your privacy data and it is totally harmless to your computer.

Updated on 2019-02-27

The remote assistance could help our technical support team to analyze and locate the issue much more efficiently. It will only take 15 - 30 minutes to finish the job without touching any of your privacy data and it is totally harmless to your computer. And if necessary, our support member may give you some clues how to use your computer in a better way.

Here is how to start the remote session:
Tutorial for Windows
Video Tutorial for Mac

1.Download the TeamViewer with the link below:
For Windows:
https://download.teamviewer.com/download/TeamViewer_Setup.exe
For Mac:
https://download.teamviewer.com/download/TeamViewer.dmg

2.Finish the installation of this software and run it, then you will see the window below:
Remote connect to your computer using the id and password of TeamViewer
3.Send “Your ID” and “Password” to our team so we can connect to your computer. Contact us via LiveChat below will be much faster than by email:
https://www.easeus.com/support/chat.htm
4.If you want to get remote assistance with the data recovery issue, please finish the scan and export the scan status with the method below. Then you don’t need to waste much time to run a new scan.
https://kb.easeus.com/data-recovery/30003.html

The Tutorial is about how to install and run TeamViewer for Windows:
1. Click 
here to download TeamViewer.
2. After the download is complete, please run TeamViewer_Setup_x64.exe which will be saved to the Downloads folder by default.
3. Choose Run only (one time use) and click Accept - run.

4. In case you come across a pop-up window, kindly click on Yes.

5. Check the box I accept the EULA and the DPA and click on Continue.

6. Close the Account required window by clicking on the small X and you will be able to view Your ID and Password of TeamViewer on the Remote Control Panel. Kindly send these details to the technician.

7. In case you are observing the new interface of TeamViewer, please refer to the screenshot below to locate the ID and Password.

The Video Tutorial about how to install and run TeamViewer for Mac:


    

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