Solution for Android Device Cannot be Found

This article applies to:
EaseUS Todo Backup home 6.5
EaseUS Todo Backup workstation 6.5
Android 2.3, 4.0, 4.1, 4.2, 4.3, 4.4

Description:

Sometimes, Android device cannot be listed in EaseUS Todo Backup after you think you already connect it to the PC successfully. And this article will help you with the trouble, It nearly includes all possible situations why an Android device disappears in Android backup option.

Read first:
Enable Debugging of Android is required for listing the device correctly. Click here to learn how to enable Debugging option first.

Solutions for Android device cannot be found in EaseUS Todo Backup:

The ways to troubleshoot an unlisted Android device.
1. If you connect device with USB, please check whether it is connected successfully in Windows tray area.

2. Get into USB debugging. Disable and enable it, then see if the issue is solved.
3. Change an USB port or cable to try.
4. Check whether your device can be detected under Windows and the driver is installed successfully. If not, you should install the correct driver file under Windows.
In most cases, Windows will auto download and update the Android drivers, please check whether Windows auto update is enabled.

Successful recognition:

Unsuccessful recognition:

You can click Refresh in our product at any time to check if any of above tests is working:

But if you connect with Wi-Fi, the client of EaseUS Todo Backup on device side need to be installed first. You can scan QR code below to download APK.

Solutions for Android device is unauthorized.

If your device is shown as unauthorized as below:

Then click Unauthorized Phone and follow the guide below to enable the option on your device, Then click Refresh.