- EaseUS Freeware
- Free Data Recovery Software
- Free Backup Software
- Free Partition Manager
Updated on 2021-05-26
This article applies to:
EaseUS Todo Backup Home
When backup to EaseUS Cloud using Todo Backup Home, you might encounter some error messages. And this article introduces the solutions to troubleshoot these errors.
Case 1: Cannot connect to cloud service.
To solve this error, please make sure:
1. The computer can access Internet normally and stably.
2. Amazon S3 is not blocked by the firewall.
3. Todo Backup is in the white list of both anti-virus software and the firewall.
If the issue persists, please email techsupport@easeus.com for further assistance.
Case 2: The software hangs up in connecting.
It seems that the Internet connection is not stable. Please try the solutions below:
1. If you are using Wi-Fi, please switch to the Wired Network.
2. Restart the router.
3. Switch to another network environment which is more stable and fast.
Case 3: EaseUS Cloud is greyed out.
The backup images created by this task are not supported to be uploaded to EaseUS Cloud. We will continue to support in the future.
EaseUS Todo Backup Home
When backup to EaseUS Cloud using Todo Backup Home, you might encounter some error messages. And this article introduces the solutions to troubleshoot these errors.
Case 1: Cannot connect to cloud service.
To solve this error, please make sure:
1. The computer can access Internet normally and stably.
2. Amazon S3 is not blocked by the firewall.
3. Todo Backup is in the white list of both anti-virus software and the firewall.
If the issue persists, please email techsupport@easeus.com for further assistance.
Case 2: The software hangs up in connecting.
It seems that the Internet connection is not stable. Please try the solutions below:
1. If you are using Wi-Fi, please switch to the Wired Network.
2. Restart the router.
3. Switch to another network environment which is more stable and fast.
Case 3: EaseUS Cloud is greyed out.
The backup images created by this task are not supported to be uploaded to EaseUS Cloud. We will continue to support in the future.
Need Expert Assistance?
If you need more professional assistance, EaseUS 1 on 1 Remote Assistance Service provides to schedule a remote desktop session with dedicated support engineer to help you take care of the cases such as Operating System Migration, Backup Task Customization, Windows Boot Error Fixing, Data Recovery and more. Click HERE to learn more about this service.
Access Live Chat Call Us: 1-800-992-8995
If you need more professional assistance, EaseUS 1 on 1 Remote Assistance Service provides to schedule a remote desktop session with dedicated support engineer to help you take care of the cases such as Operating System Migration, Backup Task Customization, Windows Boot Error Fixing, Data Recovery and more. Click HERE to learn more about this service.
Access Live Chat Call Us: 1-800-992-8995
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