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Troubleshoot EaseUS Cloud Error

We offer EaseUS Cloud storage and Todo Backup Home allows to save the backup images to the cloud storage directly.

Updated on 2021-05-26

This article applies to:
EaseUS Todo Backup Home

When backup to EaseUS Cloud using Todo Backup Home, you might encounter some error messages. And this article introduces the solutions to troubleshoot these errors.
Case 1: Cannot connect to cloud service.

To solve this error, please make sure:

1. The computer can access Internet normally and stably.
2. Amazon S3 is not blocked by the firewall.
3. Todo Backup is in the white list of both anti-virus software and the firewall.
If the issue persists, please email techsupport@easeus.com for further assistance.
Case 2: The software hangs up in connecting.

It seems that the Internet connection is not stable. Please try the solutions below:

1. If you are using Wi-Fi, please switch to the Wired Network.
2. Restart the router.
3. Switch to another network environment which is more stable and fast.
Case 3: EaseUS Cloud is greyed out.

The backup images created by this task are not supported to be uploaded to EaseUS Cloud. We will continue to support in the future.
Need Expert Assistance?

If you need more professional assistance, EaseUS 1 on 1 Remote Assistance Service provides to schedule a remote desktop session with dedicated support engineer to help you take care of the cases such as Operating System MigrationBackup Task CustomizationWindows Boot Error FixingData Recovery and more. Click HERE to learn more about this service. 

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