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Updated on 2024-12-24
Applies to:
EaseUS Data Recovery Wizard for Windows
When using EaseUS Data Recovery Wizard for Windows to recover files from NAS, you might encounter connection failed error. This article provides you a solution to fix it.
Prerequisite
To ensure a successful NAS remote connection, you should at least have SSH enabled (required by remote access) and have a username with ROOT permission (required by volume scan).
How to Enable Access NAS
Different NAS manufactures have different ways to enable SSH on NAS server. Generally, you are able to locate it at the Control Panel of NAS Management Panel. Reference links for most common NAS manufactures are as follows:
Possible Errors and Solutions
EaseUS Data Recovery Wizard for Windows
When using EaseUS Data Recovery Wizard for Windows to recover files from NAS, you might encounter connection failed error. This article provides you a solution to fix it.
Prerequisite
To ensure a successful NAS remote connection, you should at least have SSH enabled (required by remote access) and have a username with ROOT permission (required by volume scan).
How to Enable Access NAS
Different NAS manufactures have different ways to enable SSH on NAS server. Generally, you are able to locate it at the Control Panel of NAS Management Panel. Reference links for most common NAS manufactures are as follows:
Possible Errors and Solutions
- 1. Account without sufficient permission/Try with your Administrator account
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Solution: Using an Administrator account or account with ROOT permission is necessary.
- 2. Incorrect IP
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Solution: Make sure that you enter the correct IP address. If it still fails, please try to input the domain name to connect NAS.
- 3. Incorrect password or user
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Solution: It is recommended to select clear text display when entering the IP address. Also, make sure your username has ROOT permission.
- 4. Incorrect IP or port or Disabled SSH service
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Solution: If the IP address or the domain name are correct but the software still prompts error, you can look into the port and check SSH service. Generally, the default port for SSH connection is 22.
- 5. SSH Exception (Error reading SSH protocol banner)
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Solution: The port you entered is incorrect. Please further check and try again.
- 6. SCP Exception (permission denied, please try it again)
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Solution:
① Run Command Line
② Locate file ‘/etc/ssh/sshd_config’
③ Change ‘PermitRootLogin no / without_password’ to ‘PermitRootLogin yes’
Do you need specialized Manual Data Recovery Services?
You may need further help for tough data loss situations like reformatting drive, RAW disk, partition loss, repartition failures, system boot error and virtual disk corruption. Consult with EaseUS Data Recovery Experts for cost-efficient one-on-one manual recovery service. They could offer the following services after FREE diagnosis:
1. Repair corrupted RAID structure
2. Unformat the drive which was formatted by mistake
3. Repair damaged RAW drive that needs to be reformatted (Bitlocker encrypted drive is also supported)
4. Repair unbootable Windows operating system
5. Recover/repair lost partition and reparitioned drive (the one that cannot be recovered by software)
6. Repair corrupted virtual disk file (.vmdk, .vhd, .vhdx, etc.)
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