EaseUS TodoPhoto Recovery FAQ

Please click here to find the instruction of activation issue.

If you placed the order but failed to receive the license code after ONE hour, even after checking the Spam folder, please visit this link to retrieve it. Please check the details as shown in the screenshot.

Normally the refund request are processed by our technical support team. It is recommended to send a refund request to support@easeus.com. Our support will deal with your refund within 24 hours.

After completing a full search with EaseUS TodoPhoto Recovery, you will be presented with a list of files found by the software, and you can use the preview function to check if the content of the files is still intact and recoverable. If a file enables a good preview, it will be successfully recovered by our program. If it does not enable a good preview, please contact our agent by Chat and have a double check with the recovery possibility of that file.

EaseUS TodoPhoto Recovery does not work with network drives. You can use an USB or a SATA cable to connect the drive externally as a workaround.

It strongly depends on the capacity of your hard drive and the performance of your computer. As reference, most drive recoveries can be completed in about 10 to 12 hours for a 1-TB healthy hard drive in general conditions.

You will have to start a new scan from the very beginning if the scan process gets interrupted. We do not support resuming a scanning from where it stops.

Please follow the steps below to troubleshoot the reason that causes this issue:
1. For your reference, the advanced search can be completed in around 10 to 12 hours for a 1-TB healthy hard drive in general conditions. If your scanning time is in this time range, please wait patiently and do not stop the scan in the middle of the process.
2. For some reasons, the hard drive is disconnected from the computer, especially for external ones. To fix this issue, please change a new cable or slot to do the recovery again.
3. Your hard drive may contains a serious physical error (such as bad sectors, bad tracks). You can use HDTune to scan the disk to check the disk health status. If the diagnosis shows physical error, you may need assistance from a local data recovery lab as our software is incapable of fixing a physical error.

We adopt several different scan methods to ensure a better scan result. 1 file could be detected by multiple scan methods and each method will create 1 copy of the file in the scan result, so it is normal more files found than you actually have. You may just try them one by one, and save the copy that can be accessed correctly.

The storage structure of the lost files would be altered or damaged by any changes on the drive. If you save the recovered files back to the same drive, the original data structures and data content would be corrupted or overwritten, which causes permanent data loss. So you should prepare another drive to save the files.

A file is saved as 2 parts on the storage device: directory info (which is comprised by file name, time stamp and size info, etc.) and data content. If the files with original file names and folder structures cannot be opened, one possible reason is the corrupted directory info. There is still a chance to recover the data content with the RAW Recovery method in our software.
Please check “File Lost Original Name” and “Tags” folders to see if you can find the wanted files there.