> Data Recovery for Windows > Solutions on Drive cannot be Found by EaseUS Data Recovery Wizard for Windows

Solutions on Drive cannot be Found by EaseUS Data Recovery Wizard for Windows

The article offers some suggestions about drive not recognized by Windws Explorer and EaseUS Data Recovery Wizard.

Updated on 2019-02-13

This article applies to:
EaseUS Data Recovery Wizard for Windows

This Article Can Help You ...

When you use EaseUS Data Recovery Wizard for Windows but fail to find the disk you want to recover from, or the software is stuck on “Reading Disk Information” screen, please follow the steps to find a solution in here. 
Before we get started, please note that our product is not able to work on a hard drive that cannot be recognized under Windows Disk Management. Therefore, when our product fails to list your hard drive, the first thing you are suggested to check is the Disk Management. In case you do not know how to access Disk Management, please kindly click HERE to get a tutorial. 
Please check if the device is still recognized as 'Online' in Disk Management.


Windows Disk Management 1


Case 1: The device is "Not Initialized"

Generally, Windows System will show you a pop-up message when you connect the uninitialized drive. Please click "Initialize" in the pop-up window or right click the disk in Disk Management to initialize the drive. You will be able to scan the disk after initializing the disk successfully.
The Initialization only re-allocates the disk so that it can be detected correctly by the computer. The data is still recoverable after initialization.

Windows Disk Management 2

However, if the disk could not be initialized correctly, we are afraid that the hard drive has some physical damage and need to be repaired first. Please take a screenshot of the error message and sent to support@easeus.com and our engineers will further confirm the issue.


Case 2: The device shows “No Media”

If the hard drive displayed as “No Media” under Disk Management, it might has severe hardware damage. EaseUS Data Recovery Wizard is not bale to retrieve the files under this situation, please send the drive to a store to fix the hardware damage.

Windows Disk Management 3


Case 3: The unstable connection with the USB Port or USB Cable

If it is an external device and cannot be detected by Disk Management at all, please make sure the USB cable is good. You could change a USB cable/port, or use a disk enclosure/hardware case to see if it makes a difference.

USB Cable


If none of the methods above works, you probably need a hardware repair service. Please send the drive to the manufacturer or a local hardware maintenance store.

Do you need specialized Manual Data Recovery Services?

You may need further help for tough data loss situations like reformatting drive, RAW disk, partition loss, repartition failures, system boot error and virtual disk corruption. Consult with EaseUS Data Recovery Experts for cost-efficient one-on-one manual recovery service. They could offer the following services after FREE diagnosis:

1. Repair corrupted RAID structure
2. Unformat the drive which was formatted by mistake
3. Repair damaged RAW drive that needs to be reformatted (Bitlocker encrypted drive is also supported)
4. Repair unbootable Windows operating system
5. Recover/repair lost partition and reparitioned drive (the one that cannot be recovered by software)

6. Repair corrupted virtual disk file (.vmdk, .vhd, .vhdx, etc.)

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