How to Start a Remote Assistance

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  • Add Date: 2015-10-12 02:35:43  Update Date:2016-12-12 04:38:27

Introduction

The remote assistance could help our technical support team to analyze and locate the issue much more efficiently. It will only take 15 - 30 minutes to finish the job without touching any of your privacy data and it is totally harmless to your computer. And if necessary, our support member may give you some clues how to use your computer in a better way.

 

Here is how to start the remote session for a paid user


1.Download the TeamViewer with the link below:

For Windows:
https://download.teamviewer.com/download/TeamViewer_Setup.exe


For Mac:
https://download.teamviewer.com/download/TeamViewer.dmg


2.Finish the installation of this software and run it, then you will see the window below:


 


3.Send “Your ID” and “Password” to our team so we can connect to your computer. Contact us via LiveChat below will be much faster than by email:
http://www.easeus.com/support/chat.htm


Note:
You could also contact sales chat if you want to solve the issue with our data recovery software.

 


4.If you want to get remote assistance with the data recovery issue, please finish the scan and export the scan status with the method below. Then you don’t need to waste much time to run a new scan.
http://kb.easeus.com/art.php?id=30003

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