Generate Report for Problem Analysis (Mac)

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  • Add Date: 2015-05-24 21:58:45  Update Date:2016-12-02 01:42:59

This article applies to:

EaseUS Data Recovery Wizard for Mac (7.0 and later versions)


 
Introduction
 


The error report of EaseUS Data Recovery Wizard contains necessary info for investigating some terrible product using issues below:

The scan hangs up/freezes every time.
Product stops responding.
Product totally crashes.
Developer requires for analyzing a specific issue.
Other issues which prevent you from using the product normally.


This article tells you how to send the report if you are experiencing one of them now. It includes 4 parts:


How to send System Diagnostic Reports.

How to send Samples of of EaseUS Data Recovery Wizard.

How to send log files of EaseUS Data Recovery Wizard.

 





How to send System Diagnostic Reports

When the program hangs up/freezes or gets crashed, the Mac OS will generate the System Diagnostic files to record the issue. The method below could help you find these files:

1. Move mouse to Desktop first, then choose Finder -> Go -> Utilities.




2. Find Console and run it.




3. Unfold System Diagnostic Reports, right click a file with the name of “EaseUS Data Recovery Wizard” and select Reveal in Finder.




4. After that, you could copy all EaseUS files to EaseUS technical support team.



How to send Samples of of EaseUS Data Recovery Wizard


The Samples are very useful to analyze the issue when program hangs up/freezes or failed to save the found files. But you need to catch at least two samples so the development department could locate the issue much better.

1. Move mouse to Desktop first, then choose Finder -> Go -> Utilities.




2. Find Activity Monitor and run it.




3. Select EaseUS Data Recovery Wizard in the list, then click View -> Sample Process.




4. Click Save to save this sample file.




5. Close our product and then run it again. Once it gets stuck, please follow the steps above to get another sample file.


6. Send all sample files to EaseUS technical support team.
 

 

How to send log files of EaseUS Data Recovery Wizard

1. Move mouse to Desktop first, then choose Finder -> Go -> Applications. Or you could use the way you are familiar with to open it.



2. Find EaseUS Data Recovery Wizard, right click on it and choose Show Package Contents.




3. Select Contents -> Mac OS -> EaseUS Data Recovery Wizard, right click on the file to choose the Show Package Contents again.



 


4. Re-choose Contents -> Mac OS, copy the MAC_DRW.log.


 



You could send these files to support@easeus.com and EaseUS technical team will send you a reply in no more than 24 hours once they get the reports.
 

 

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