Troubleshooting Hang up Issue During the Scan (for Windows)

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  • Add Date: 2013-05-07 06:31:54  Update Date:2018-01-30 22:06:20

 

This article applies to:

EaseUS Data Recovery Wizard (8.0 and later versions)

 

 

Introduction

 

 

When you are running a scan with a drive but cannot finish it for a long time, the most common known causes are:

1. Too many files found during the scan, and physical memory become insufficient while the scan is still running. This cause more usually seen for those huge drive larger than 2TB.

2. Some errors on the device which will slow down or totally freeze the scan process.

3. The connection of the drive might be lost.
 


To find an efficient solutions, please read the article carefully.

 



Troubleshooting
 


1. Check the scan is dead or not

 

     a) Generally, you need to monitor a ‘frozen’ scan 1 hour at least in case that the Found files and progress bar change slowly. If nothing changes for 1 - 2 hours, please check Task Manager.

 

 

     b) Open Task Manager (press Ctrl + Alt + Delete at the same time) , and find EaseUS Data Recovery Wizard in the Processes. If the CPU, Memory and Disk are changing, our product is still running normally. Otherwise, please go to Step 2.

 

 

Tips:
Please close other applications including antivirus and firewall to free up more memory space. Usually, this will speed up the scan.

 


2. The scan process stops responding


     a) Please pause the scan and select the files to recover them. If the recovery prompts Recovery Failed or the recovered files are all 0KB, you need to keep running the software, then disconnect the drive and reconnect it. After that, please try to save the files again.

 

     b) It's also suggested to change a much more powerful USB cable to make sure the connection of the drive is always stable during the scan. It's recommended to use an USB Enclosure which has its own power cable to connect the drive.

 

However, if it does not work either,  please go to step 3.

 

 

3. Recover data before the error happens

If you find the error appears at a specific point on progress bar every time, pausing the scan before the point and searching for desired file from current result would also help you recover part of the lost data
.

 

Please start a new scan and pause it to recover the found files. The Pause button can be found right next to the progress bar. If it does not work either, please go to step 4.

 

 

4. Whether the hard drive has hardware issues.


Bad sectors on a hard drive will prevent software from reading the drive normally and usually result in a frozen issue. If the scan still cannot be finished with a new scan configured as above section described, you have to check if the hard drive really contains some bad sectors or other physical errors. Some profession hard drive diagnostic tool can help you with this, e.g. HDTune.

http://www.hdtune.com/index.html



If it is verified that there are really some bad sectors existed, you would be at the risk of losing the files permanently. Please send the following info to Support Team if you still cannot finish a scan normally with the help of this article.

1. Where did you lose your data? (an internal or external hard drive or others)
2. How did you lost your data? (deleted, formatted or others)
3. What are the file types that you want to recover with our software?
4. Did you do any changes to the drive after your data loss?

 

 

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